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Terms of use

These terms set out the conditions that apply when you use the Deephole website and submit an enquiry through our contact page. By using the site, you agree to these terms and to the way we handle information, content and support requests.

1. Acceptance of these Website Terms

By accessing this website, you confirm that you have read and understood these terms of use. If you do not agree with them, you should not use the site or rely on any content, images or service descriptions published here.

These terms apply to all visitors, including manufacturers, engineering shops, procurement teams and technical users who contact us from Benoni, Johannesburg, Pretoria, Durban, Cape Town, Gqeberha and other parts of South Africa.

2. Enquiries, Quotes and Support Requests

You may use the enquiry form to request information about gun-drilling and deep-hole boring machines, tooling, setup support and related services. Sending an enquiry does not create a binding supply agreement, and it does not guarantee availability, pricing or lead times unless confirmed in writing.

  • Enquiries must contain accurate contact and project details.
  • Support requests should describe the machine, tooling, fault or process issue clearly.
  • Any quotation or service proposal remains subject to review, stock status and technical assessment.

We may ask for drawings, measurements, coolant details or production context where this is needed to respond properly.

3. Technical Information and Site Content

The website content is provided for general information about our services, support capability and product range. While we aim to keep the information current and practical, it may change without notice and may not reflect every configuration, accessory or service option available at a given time.

Users should not rely on website content as a substitute for a site assessment, machine inspection, application review or operator training. Any final recommendation must be based on the actual job requirements, materials and production conditions.

4. Acceptable Use of the Website

You may use the website for lawful business purposes only. You must not misuse the site, interfere with its operation, or attempt to access data, forms or systems without permission. Automated scraping, unauthorised copying and the submission of false or misleading enquiries are not permitted.

  • Do not submit harmful code, spam or repeated unsolicited messages.
  • Do not misrepresent your identity, company or project requirements.
  • Do not attempt to copy or reuse site content for commercial use without consent.

5. Intellectual Property and Trade Information

All text, images, layouts, drawings, service descriptions and downloadable materials on this website are protected by applicable intellectual property law and may only be used with our written permission. This includes material relating to machine installation, commissioning, tooling selection, process troubleshooting and preventive maintenance.

Nothing on this site grants a licence to reproduce, distribute or alter our content for resale, publication or marketing use. Any third party material that may appear on the site remains the property of its lawful owner.

6. Liability, Support Limits and Risk

We take care to provide accurate information and practical guidance, but Deephole and the website operator, Astros Marketing (Pty) Ltd, do not accept responsibility for losses caused by incorrect use of information on the site, delays in response, interruptions in access or decisions made without proper technical review.

  • Site use is at your own risk.
  • Support advice must be followed by trained personnel only.
  • Any machine work must comply with safety procedures, municipal requirements and workplace rules.

Where servicing, alignment checks or production startup support is arranged, the specific scope will be confirmed separately. We are not liable for normal wear, process variation or damage caused by unsuitable operating conditions, including unstable power supply or poor coolant management.

7. Governing Law and Contact Process

These terms are governed by the laws of the Republic of South Africa. Any dispute arising from website use or enquiry handling will be addressed in good faith through the normal business process first.

For questions about these terms, or to request assistance with a machine, tooling or service enquiry, please use the contact form on the website. We may update these terms from time to time, and continued use of the site means you accept the latest version.